Digitalization of Customer Processes

Our client needed support in digitizing customer relationships and optimizing business processes in order to meet the demands of a dynamic financial environment.
was looking for a reliable partner who could offer efficient and transparent solutions using innovative and future-proof technologies.

Headquarters: Zurich

Employees: approx. 7,000

CHF 3.85 billion in revenue (2022)

CHALLENGE AND REQUIREMENTS

Digitization of customer relations through the use of new technologies and further development of the business model
Pressure to innovate: Participation and influence in the dynamic environment of financial innovation (FinTech)
Gradual integration of the operational business of European subsidiaries through harmonization of the technological infrastructure and standardization of business processes

SOLUTIONS

Optimization and digitization of business processes in the area of account opening
Optimization and digitization of business processes in the area of customer risk management
Design, implementation, and introduction of case management solutions to support operational processes

Employee Quote

Digitization and harmonization

By combining process expertise with technological and implementation skills, ISR has made a significant contribution to both the digitization of customer-centric processes and the harmonization of the application and technology landscape.

Birger van der Spek

Managing Consultant

WHAT THE CLIENT VALUES IN US

Reliable partner in the areas of technology, processes, and projects.
Efficient projects from initiation and resource planning to implementation
Use of future-proof technologies through strong partnerships (IBM partner since 1995, now IBM Platinum Partner)